Any questions? Email us at info@enfantine.nl

✈ Free worldwide shipping on all orders over $50.00

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FAQs

Delivery

This depends on the country we have to ship your order to. We continously compare prices of different couriers and carriers to get the cheapest price for you.

We aim to deliver within 14 working days world wide.

We try to deliver all your good in time. However, there are some factors which are out of our control. If you want an update on the delivery status, please contact us.

Please let us know as soon as possible. Within 30 days, you can return or replace your items without us charging anything. Please contact us to start a refund. Be sure to provide us:
– Any order information you have
– The reason for the return

Please let us know as soon as possible. If your item is damaged, we will replace the item after receiving and inspecting it. Please contact us and provide us with the following information:
– Any order information you have
– Information on the defect, provide photo’s if you can

We are working on it! But unfortunately, it is not possible yet. Stay tuned!

It is not possible to track orders yourself. Please contact us if you want any additional information about your order.

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

Each country has its own unique import procedures,which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.

Delivery

This depends on the country we have to ship your order to. We continously compare prices of different couriers and carriers to get the cheapest price for you.

We aim to deliver within 14 working days world wide.

We try to deliver all your good in time. However, there are some factors which are out of our control. If you want an update on the delivery status, please contact us.

Please let us know as soon as possible. Within 30 days, you can return or replace your items without us charging anything. Please contact us to start a refund. Be sure to provide us:
– Any order information you have
– The reason for the return

Please let us know as soon as possible. If your item is damaged, we will replace the item after receiving and inspecting it. Please contact us and provide us with the following information:
– Any order information you have
– Information on the defect, provide photo’s if you can

We are working on it! But unfortunately, it is not possible yet. Stay tuned!

It is not possible to track orders yourself. Please contact us if you want any additional information about your order.

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

Each country has its own unique import procedures,which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.

Free Worldwide shipping

On all orders above $50

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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