For questions reach out to us: [email protected]

✈ Free worldwide shipping on all orders over $50

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Frequently Asked Questions

Our happiness team is always here to assist.

Common delivery questions answered

Delivery

This depends on the country we have to ship your order to. We continously compare prices of different couriers and carriers to get the cheapest price for you.

We aim to deliver within 14 working days world wide.

We try to deliver all your good in time. However, there are some factors which are out of our control. If you want an update on the delivery status, please contact us.

Please let us know as soon as possible. Within 30 days, you can return or replace your items without us charging anything. Please contact us to start a refund. Be sure to provide us:
– Any order information you have
– The reason for the return

Please let us know as soon as possible. If your item is damaged, we will replace the item after receiving and inspecting it. Please contact us and provide us with the following information:
– Any order information you have
– Information on the defect, provide photo’s if you can

We are working on it! But unfortunately, it is not possible yet. Stay tuned!

It is not possible to track orders yourself. Please contact us if you want any additional information about your order.

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

Each country has its own unique import procedures,which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible

If you need to swap an item

Returns and Exchanges

For information on returning an item please contact us.

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Service team via email.

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

Please let us know as soon as possible if this happens. Provide us the following information:
– Any order information you have
– A brief description of the problem
– Any supporting photographs

Please let us know as soon as possible if this happens. Provide us the following information:
– Any order information you have
– A brief description of the problem
– Any supporting photographs

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

If you are not happy about any service we offer or you have a general comment, feel free to write to us on [email protected]

Common purchase queries answered

Orders and Shipping

As we use different carriers to ship our products, we are the only ones who have insight in where your product is. If you require information on this, please contact us.

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please email us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

We ship items as soon as possible. If one of the items is not available for shipment at the same time as the rest, it will be sent to you separately. Please be patient.

You can get an update on your order status by checking your order in your My Account section. If you can not find any additional information here, please contact us.

We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.

Yes you can! If you want any additional information on a product, please contact us.

If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email.

You will receive an automated email to confirm your order has been received, and is being processed.

Everything about payments

Payments

Add the product you like to your cart. From the cart you have multiple checkout options. If you have any problems during this proces, do not hesistate to contact us!

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.

We currently accept the following credit cards: Mastercard, VISA.

The only available currency for the moment is Euro (€). We are working on adding more currencies. Stay tuned!

You can add a valid promotion code in the Basket.

Yes. You can also use PayPal, Bancontact and iDeal to pay for goods!

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

No, our prices do not include VAT.

Free Worldwide shipping

On all orders above $50

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa